Junior Technical Support Specialist with French
Hace 5 días
España
D-Edge
Jornada completa
Gratis con email o Google
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WHO WE ARE:Have you ever booked a hotel online?
Then you've probably used D-EDGE without knowing it.
MissionEvery day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
FiguresD-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYONDExplore our Culture Book today and see if D-EDGE is the right fit for your career aspirations We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
ABOUT THE TEAM:You will be joining the Technical Support France team, composed of 25 people. The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.
Create / Take ownership of cases in Salesforce proactively.
Manage clients' complaints concerning the issues with our suite of toolsResolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problemOnce all checks are done, collect all needed info in order to expedite unresolved cases to a higher level (only trained agents are in charge of escalation to Level 2)Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.
You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per yearWHAT YOU'VE GOT:Your are native orfluent in French & EnglishYou have a high sense of customer relationshipExcellent communication skillsAbility to work with others in a close mannerGood multi-tasking skillsTechnical expert in related computer applicationsAble to react effectively and calmly in emergenciesExperience with b2b technology companies or hotelsKnowledge of the Hospitality, GDS or OTAEfficiency in Excel, MS Word, Salesforce CRMGoogle SuiteSupport, Training, and teaching experience is a plusRECRUITMENT PROCESS :Phone interview with Talent Acquisition ManagerFirst interview with the ManagerSecond Interview with Head of Technical Support... and welcome to D-EDGE :)
MissionEvery day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
FiguresD-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYONDExplore our Culture Book today and see if D-EDGE is the right fit for your career aspirations We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
ABOUT THE TEAM:You will be joining the Technical Support France team, composed of 25 people. The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.
Create / Take ownership of cases in Salesforce proactively.
Manage clients' complaints concerning the issues with our suite of toolsResolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problemOnce all checks are done, collect all needed info in order to expedite unresolved cases to a higher level (only trained agents are in charge of escalation to Level 2)Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.
You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per yearWHAT YOU'VE GOT:Your are native orfluent in French & EnglishYou have a high sense of customer relationshipExcellent communication skillsAbility to work with others in a close mannerGood multi-tasking skillsTechnical expert in related computer applicationsAble to react effectively and calmly in emergenciesExperience with b2b technology companies or hotelsKnowledge of the Hospitality, GDS or OTAEfficiency in Excel, MS Word, Salesforce CRMGoogle SuiteSupport, Training, and teaching experience is a plusRECRUITMENT PROCESS :Phone interview with Talent Acquisition ManagerFirst interview with the ManagerSecond Interview with Head of Technical Support... and welcome to D-EDGE :)