Warehouse & Manual Handling

Job Purpose
Support administration of warehouse and manual handling plans and processes to provide smooth operations for forklift operations, material handling and ground operations activities including movement, storage and inventory control; stacking, loading or unloading materials, finished goods, tools; packaging of materials and maintenance of existing inventories in line with the business strategy and requirements, corporate guidelines and policies
Typical Business Titles
Shipping/Receiving Clerk, Billing & Shipping Clerk, Shipping Coordinator, Forklift Operator, Materials Handler
Differentiator
Individual contributor with the ability to work under moderate supervision
Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education
Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures
Key Tasks
Under supervision receive goods, accurately sort, label and store goods ensuring optimization of warehouse
space
Under supervision verify items against the record of shipment, and inspect condition for damages/ defects, update received and shipped items according to established procedures
Ensure proper routing of materials is maintained while transporting the materials between departments
Verify and pack items for shipment according to specifications and the applicable transportation method
Comply with established procedures to maintain and log the movement of incoming and outgoing materials and products
Perform order fulfilment based on customer requirements
Retrieve stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
Resolve recurring issues faced during delivery as per defined processes, systems and methods
Undertake generally repetitive tasks related to movement, tools, and packaging (e.g. pickers and packers)
Pack items for shipment according to specifications
Under supervision receive goods, scan and verify items against the shipment record
Undertake generally repetitive tasks to consolidate transshipment and sorting activities (e.g. within sorting centers)
Under supervision support operate gas or electric powered forklift truck to move, stack, stage, load or unload materials, parts, finished goods, etc. and may use a hi-rise to load items in storage racks
Verify and process applicable documentation during package/ freight pick-up or arrival at warehouse
Under supervision operate a scanner to process all incoming and outgoing shipments
Comply with established procedures to arrange daily pick-up schedules and dispatch pick-up delivery information in a timely and efficient manner
Ensure forklifts and equipment are properly checked, used and maintained on a daily basis
Support general admin tasks related to shipment processing and documentation, sending status information and accepting/ securing over-the-counter payments
Answer basic queries from customer service and sales for shipment tracking and resolve issues related to misplaced shipments
Stay updated with the methods of use of all equipment and obtain related certifications for loading, unloading and material handling equipment
Stakeholders
Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines
Support and interact primarily with colleagues of own team
Communicate information that requires some explanation or interpretation
Address task-related issues appropriately to maintain work relationships
Management Responsibility
Individual contributor without direct responsibility for leading others
Skills
Warehousing, Forklift Operator, heavy lifting, Scanning, Dispatching, Shipping, Loading, Sorting, Packing, Picking, Data Entry, Workplace Safety, Occupational Health, Performance Dialog, Inventory Management, Inventory Control, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback
Qualifications & Key Requirements
Education Level
Vocational/Specialized/Technical/Certification
Experience Level
less than 2 years
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