Customer Service Intern

Johnson & Johnson seeks a motivated Customer Service Intern to support daily operations, handle customer inquiries, and assist with order management and KPI analysis in Madrid. The role offers hands-on experience in a dynamic environment with exposure to business processes and continuous improvement initiatives.

Responsibilities

• Support Customer Service team with daily operational activities and incident management
• Handle customer queries and incidents via phone with professional communication
• Manage order processing through ESKER and monitor resolution status
• Prepare reports and analyze Customer Service KPIs to identify trends and improvement opportunities
• Support process automation initiatives and participate in digitalization and efficiency improvements

Requirements

• Bachelor's degree or currently enrolled in Business Administration, Economics, Finance, or related field
• Intermediate English language proficiency
• Proficient with Microsoft Office, particularly Excel
• Interest in customer service, business operations, and data analysis
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail