Program Manager

European Union, UkraineWork type:Office/RemoteTechnical Level:ManagerJob Category:Project ManagementProject:N-iX is a global software development service company that helps businesses across the globe create next-generation software products.
Founded in ****, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies.
Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries.
Join N-iX and become part of a team where your ideas make a real impact.
Our client provides comprehensive operational support and a range of expert services to the world's leading insurers, brokers, fleet managers, and automotive manufacturers.
The client helps the global insurance market handle millions of claims each year in the most cost-effective and efficient ways possible.
The Group is embarking on an exciting and challenging transformation program and our software solutions are a driving force behind this strategy using cloud computing and leading-edge design patterns.
We are looking for an experienced Program Manager to join the project for an 6
- month engagement .

Key Responsibilities
Build and maintain an integrated end-to-end plan across all workstreamsDefine and track milestones, deliverables, owners and dependenciesTrack plan vs. actual; run a weekly RAG statusand decision cadenceOwn the overall status as the single source of truthRollout and scale-upEnsure readiness for OEM/insurer rollouts (incl. regional readiness, E2E process/SOP)Define and monitor go/no-go criteriaSynchronise repair-shop onboarding, training (incl. train-the-trainer), product releases and insurer integrationsSteer rollout, hypercare and handover to business-as-usualDependency and critical-path managementSeparate must-haves for the next rollout from items that can follow laterIdentify technical deliverables that block volumeMake dependencies between OEM, insurer, gateway, operations and network visibleSurface resource and prioritisation conflicts that put dates at riskProduct and process stabilisationCreate transparency on incidents, defects and workarounds (age, resolution time, root causes, owners)Drive root-cause resolution of recurring issuesPrevent permanent manual workarounds from replacing technical fixesTrack reduction of lead time and touchpointsKPI and performance managementBuild or consolidate a KPI framework: volume actual vs. forecast, open cases, process deviations, manual touchpointsMeasure lead times across process checkpoints: coverage confirmation, repair-estimate approval, estimate resubmission, invoice approval,