Head Of Customer Experience
Hace 2 días
España
Pluxee España Sau
Jornada completa
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Pluxee Spain seeks a Customer Care & Customer Experience Director to define and drive the CX strategy, ensuring customer insights shape decisions, service excellence and growth.
You will lead the care delivery, CSAT/NPS programmes, and outsourced partnerships while reporting to the Country CMD and shaping Pluxee Spain's leadership agenda.You will champion customer-centricity across processes and products, oversee continuous improvement, and collaborate with global teams to elevate the customer#J-*-Ljbffr