Customer Success Manager

Driving the AI revolution in automotive. MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent. We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will: Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership. Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA. Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method. Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge. Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership. Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry. Project management mindset with proven ability to bridge business requirements and technical delivery teams. Exceptional stakeholder management, communication, and relationship-building skills. Native Flemish speaker, fluency in French and English. A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation. Permanent contract, full time Monday – Friday Hybrid role with occasional field trips  Relocation support package Three days of onboarding in our Milan office, with evening team building event Bi-monthly appointment for collaboration days, with free breakfast in the office Modern centrally located office, with gym onsite  Internal training paths and support with external education Company benefits including discounts on famous brands HR interview
- AI fluency assessment (English) Hiring Manager interview (French, Dutch) Peer interview / skills assessment (French, Dutch) C-level interview (English)