Senior SuccessFactors Configuration Consultant

Colliers is a leading diversified professional services and investment management company. With operations in 68 countries, our 22,000 enterprising people work collaboratively to provide expert advice to maximize the potential of property and real assets to accelerate the success of our clients, our investors and our people.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future –  and yours.

We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

For more than 29 years, Colliers has created value for shareholders that has resulted in superior returns and industry growth. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.

Job Description

Role Summary

The Senior SuccessFactors Configuration Analyst / Developer is a highly hands-on role responsible for analysing, designing, configuring, testing and implementing changes across SAP SuccessFactors.

The role combines deep SuccessFactors technical and configuration expertise with strong understanding of HR processes, enabling the individual to identify opportunities to simplify, automate and improve existing processes, workflows and system functionality.

The successful candidate will be expected to personally undertake configuration and development activities, rather than primarily managing external partners. They will investigate issues, identify root causes, recommend solutions and implement approved changes directly within SuccessFactors.

The role focuses primarily on Employee Central and related modules across a multi-country EMEA landscape, including dependencies between SuccessFactors and S/4HANA. Colliers currently uses Employee Central, Onboarding, Time Off and Performance & Goals Management, with Compensation planned across EMEA.

Reporting to the EMEA HR Systems Manager, the role works closely with Functional Analysts, HR, Payroll, Finance, IT, Solution and Platform Architects, and external partners to deliver changes from discovery through configuration, testing, business acceptance, go-live and support handover.

A key objective of the role is to strengthen internal SuccessFactors capability, continuously improve the platform and reduce unnecessary reliance on external AMS and implementation partners.

Key Responsibilities

Discovery & Business Impact Assessment

• Work with functional analysts and stakeholders to clarify requirements, review initial impact assessments and consolidate backlog items with new implementation needs.
• Assess functional, process, data, security and operational impacts across countries, modules and downstream systems.
• Confirm feasibility, dependencies and SuccessFactors–S/4HANA alignment with the Solution Architect and Integration expert.

Configuration & Implementation

• Design, configure, test and implement approved enhancements, minor changes and data corrections across Employee Central and related modules.
• Deliver Employee Central configuration covering foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models and permissions.
• Maintain technical specifications, configuration records and reconciliation checks where required.

Process Optimisation & Continuous Improvement

• Proactively identify opportunities to improve HR processes through SuccessFactors functionality and configuration.
• Review existing workflows, business rules and system processes and recommend improvements.
• Identify opportunities to automate manual processes, reduce administration and improve data quality.
• Challenge existing ways of working and determine whether SuccessFactors functionality can provide a better solution.
• Assess new SuccessFactors functionality and releases and recommend where capabilities can be adopted.
• Support standardisation of processes and configuration across EMEA while recognising legitimate country-specific requirements.
• Maintain a pipeline of configuration and optimisation opportunities and contribute to continuous improvement of the SuccessFactors platform.
• Measure and demonstrate the benefits of system improvements where appropriate.

Delivery, Governanc