Customer Experience Strategist

ElevenLabs is an AI research and product company transforming how we interact with technology. ElevenLabs is an AI research and product company transforming how we interact with technology. growing startups to large enterprises like Deutsche Telekom and Meta. ElevenAgents enables businesses to deliver seamless and intuitive customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. quality results. We do this across the whole company—from engineering to growth to operations. Everything we do should match the quality of our AI models. Global team: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact
- beyond your immediate role and responsibilities. ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, scaled programs, and product expertise so we expect the scope to evolve and want someone excited to build as it does. Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value?Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data?impact initiatives that support the local GTM team and global results 8+ years in adoption, customer/partner enablement, digital CS programs, enterprise #