Head of Training Services
Hace 3 días
España
Nationale-Nederlanden
Jornada completa
Gratis con email o Google
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Gratis con email o Google
Al continuar, aceptas nuestros Términos & Política de Privacidad.
NN Digital Hub is a subsidiary company of NN Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units.
Service Manager
The primary responsibility of the Service Manager is to act as the main point of contact between IT and the business stakeholders/customers. The role focuses on ensuring the quality, stability, and continuous improvement of IT services through regular engagement with customers and close monitoring of service performance.
Your Impact as Service Manager:
Key Responsibilities
Organizing and leading regular service review meetings with customers and stakeholders. Monitoring and following up on Service Level Agreements (SLAs), ensuring that agreed service targets are met and corrective actions are taken when necessary. Preparing and presenting service performance reports, including SLA compliance, incident trends, problem management, and service improvements. Monitoring delivery performance and reporting on key delivery metrics such as velocity, throughput, backlog status, and delivery predictability. Acting as the primary contact person for all ITIL-related processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Continual Service Improvement. Coordinating with delivery and support teams to ensure timely resolution of service issues and customer concerns. Driving service improvement initiatives and ensuring customer satisfaction through proactive communication and stakeholder management. Supporting governance activities, service reviews, audits, and operational reporting. What do
we offer
? Benefits We work with a hybrid model Starting financial aid so you can equip your workspace at home Allowance and telework subventions Flexible
working hours
and 2 months of intensive
working hours
in summer so you can fully take advantage of your time We hire a life insurance and a pension plan for all our employees We establish objectives bonus as a performance reward You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes. Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings… We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees. We care about your wellbeing. We have a Wellness Program available. We are digital and we love technology. Also, every team works under agile methodology. Who You Are strong stakeholder management and communication skills. a solid understanding of ITIL practices. experience in service management and reporting. ability to bridge business and IT teams effectively. In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and
we offer
equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.
Key Responsibilities
Organizing and leading regular service review meetings with customers and stakeholders. Monitoring and following up on Service Level Agreements (SLAs), ensuring that agreed service targets are met and corrective actions are taken when necessary. Preparing and presenting service performance reports, including SLA compliance, incident trends, problem management, and service improvements. Monitoring delivery performance and reporting on key delivery metrics such as velocity, throughput, backlog status, and delivery predictability. Acting as the primary contact person for all ITIL-related processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Continual Service Improvement. Coordinating with delivery and support teams to ensure timely resolution of service issues and customer concerns. Driving service improvement initiatives and ensuring customer satisfaction through proactive communication and stakeholder management. Supporting governance activities, service reviews, audits, and operational reporting. What do
we offer
? Benefits We work with a hybrid model Starting financial aid so you can equip your workspace at home Allowance and telework subventions Flexible
working hours
and 2 months of intensive
working hours
in summer so you can fully take advantage of your time We hire a life insurance and a pension plan for all our employees We establish objectives bonus as a performance reward You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes. Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings… We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees. We care about your wellbeing. We have a Wellness Program available. We are digital and we love technology. Also, every team works under agile methodology. Who You Are strong stakeholder management and communication skills. a solid understanding of ITIL practices. experience in service management and reporting. ability to bridge business and IT teams effectively. In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and
we offer
equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.