Application support technician

Job Description :

You will join our team of experts in technical support. The consultant is expected to bring specialist or expert-level proficiency in application maintenance and general IT support, preferably with experience providing Tier-2 support for business applications, enterprise tools or database administration. The incumbent will work under the direct supervision and guidance of the Team Lead.

Your responsibilities will include:
- Provide day-to-day support and maintenance of applications and tools for the organization
- Perform database administration tasks of MSSQL and open source databases
- Resolve in a timely manner Tier-2 application issues and escalate Tier-3 issues to Designated focal points
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Assist in applications structural changes required during system upgrades
- Assist in the deployment of tools and in the implementation of processes to assist in operational support
- Assist in responding to application-related queries from end users in remote locations
- Facilitate knowledge transfer to Tier-1 and deliver end-user training sessions on the application functionality.
- Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings
- Provide standby and on-call 24×7 support, and work in shifts when requested;
- Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period
of time on a part-time or full-time basis upon request from the senior management

Profile / Requirements :

What profile are we looking for this position:

Must-have skills :
- Three to five years of experience in application maintenance and general IT support;
- Good working knowledge of client/server applications in a Windows/Linux environment;
- Good working knowledge of Database Management;
- Very good knowledge of English (both written and verbal) is required.
- High school diploma

About us :

act digital is an international consulting and engineering group that supports its clients in their digital transformation projects.

Present in 12 countries and with more than 7,000 employees, we leverage our expertise to address their challenges in software development, cybersecurity, data, cloud, and AI.

Our ambition: to become the trusted technology partner of the most innovative companies, by designing and securing systems that enhance their performance and resilience.

Joining act digital means becoming part of an agile and committed organization that works closely with its clients to turn ideas into concrete results, with pragmatism and high standards.