Technology Support Engineer

We built Boehringer Ingelheim's Enterprise Data Platform to maximize the value of our data and foster a more data-driven culture across the organization. As part of the Platform Support & Onboarding team, you will play a key role in helping product teams successfully adopt and leverage the platform while ensuring a seamless experience throughout their data and software delivery journey. In this role, you will combine platform consultancy, technical support, software development, and stakeholder engagement. Through automation, integrations, and self-service capabilities, you will help simplify how users discover, access, and operate services across the Enterprise Data Platform ecosystem. Platform Support & Onboarding Engineer We built Boehringer Ingelheim's Enterprise Data Platform to maximize the value of our data and foster a more data-driven culture across the organization. As part of the Platform Support & Onboarding team, you will play a key role in helping product teams successfully adopt and leverage the platform while ensuring a seamless experience throughout their data and software delivery journey. In this role, you will combine platform consultancy, technical support, software development, and stakeholder engagement. Through automation, integrations, and self-service capabilities, you will help simplify how users discover, access, and operate services across the Enterprise Data Platform ecosystem. Tasks and responsibilities Act as a key technical contact for onboarding new product delivery teams to the Enterprise Data Platform, supporting platform adoption and helping teams make effective use of available services Collaborate with product teams, solution architects, and engineering teams to design and implement solutions using Enterprise Data Platform capabilities, including cloud services, data platforms, analytics, AI services, CI/CD pipelines, and developer tooling Provide technical support and consultancy to platform users, troubleshooting issues, coordinating escalations where needed, and working with platform engineering teams to support resolution Design and implement integrations with enterprise systems and services, including Jira, ServiceNow, Confluence, cloud platforms, identity management solutions, and internal data platform services Support software releases and deployments across development, testing, and production environments to ensure reliability and smooth adoption of new features Identify opportunities to improve user experience and platform adoption through automation, process improvements, AI-assisted solutions, and enhanced onboarding experiences Create technical documentation, onboarding materials, and knowledge-sharing content, and support training sessions and enablement activities for the wider user community Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field 4-5 years of experience in Software Engineering, Platform Engineering, Technical Consulting, Developer Enablement, or a similar technical role Hands-on experience developing applications and services using Python and modern software engineering practices Experience working with cloud platforms such as AWS and/or Azure Experience with SQL and modern data platforms, ideally within analytics or data engineering environments Familiarity with CI/CD pipelines, Git, automated deployments, and DevOps practices Experience integrating enterprise applications and tools such as Jira, Confluence, ServiceNow, identity management platforms, or similar solutions Experience working in Agile development environments and collaborating with cross-functional engineering teams Professional proficiency in English Flexible working conditions Health insurance at a competitive price Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after
- as we make major investments to drive global accessibility to healthcare.