Technical Support Engineer

Job Information

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• Job details

Job Information

• Date Opened 02/20/2025
• Job Type Full time
• Industry Technology
• Work Experience 5+ years
• City Madrid
• State/Province Madrid
• Country Spain
• Zip/Postal Code 28009

General

Job Description

The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre-sale activities

Language: Spanish, English – (Fluent technical)

Portuguese – Optional

Job Description In Detail

• Ticket handling, assigning, answering, and resolving the tickets in a timely manner according to the SLA.
• Provide support for our customers and prospects via tickets, live chat, and live sessions.
• Capturing bugs either by testing or reported by customers and acting as a liaison between customers and developers.
• Replicating bugs reported by customers.
• Creating user stories for requests/enhancements sent by customers and acting as a liaison between customers and development.
• Providing professional services to our customers.
• Internal testing of newly released OpenLM components.
• Helping with creating documentation on OpenLM components.
• Helping the sales department with technical questions from prospects.
• Delivering demo sessions to prospects together with a sales representative.
• Following up as technical contact after the demo.
• Deployment of OpenLM system for Trial/PoC.
• Engaging with non-technical departments for technical queries.
• Perform webinars for online audiences.