Operations Customer Expert

Operations Customer Expert
Spanish Market + UK | Portugal
Support one of the world's most recognized entertainment brands and help our members get the most out of their experience.
Are you fluent in Castilian Spanish and also speak
Euskera
?
Do you enjoy solving problems, communicating with people, and working with digital products?
This opportunity puts you at the heart of the customer experience for a global streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.
Your role
As an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.
You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.
You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.
What you will do
Provide professional, friendly and empathetic customer support
Handle account management and billing inquiries
Troubleshoot common technical issues and guide customers towards effective solutions
Explain our products, services and features clearly
Understand customer needs and identify the most appropriate solution
Resolve inquiries efficiently while maintaining a high level of customer satisfaction
Provide accurate information and follow established quality standards
Maintain a positive, customer-first approach throughout every interaction
Work effectively with colleagues in a fast-paced, international environment
Language requirements
Castilian Spanish and Euskera — full fluency
English — B1 or above
Who will thrive in this role?
Enjoy helping people and finding practical solutions
Have strong communication and interpersonal skills
Are comfortable using technology, digital platforms and online tools
Can stay calm and empathetic when handling customer issues
Pay attention to detail and care about getting information right
Adapt quickly to new products, processes and customer situations
Enjoy working as part of a diverse international team
Are comfortable working in a 24/7 rotational support environment
Previous customer service experience is valuable, but a strong customer-focused attitude, communication skills and willingness to learn are equally important.
Working schedule
40 hours per week
8 working hours per day + 1-hour lunch break
Monday to Sunday on a rotational 24/7 schedule
Shifts may include nights, weekends and public holidays
Flexibility with working hours is therefore an essential part of the role.
Training
Around 8 hours per day
Training is conducted in English
Training allowance: €* gross per week
On the first day of training, you will sign a Selection Agreement containing the applicable salary, schedule and training information.
Candidates who successfully complete the training will proceed to the employment contract.
The contract is signed either on the final training day or the following working day.
The training period is proportionally compensated by Teleperformance Portugal.
As no employment contract has yet been signed during this period, social security contributions are not deducted from the training compensation.
Compensation
For candidates already living in Portugal
€1,** gross/month
The all-inclusive package includes:
Base salary
Holiday and Christmas bonuses
Monthly food allowance
For international candidates relocating to Portugal
€1,** gross/month
The all-inclusive package includes:
Base salary
Room allowance with utilities included
Holiday and Christmas bonuses
Monthly food allowance
Relocation package for international candidates
Moving to Portugal is supported with a comprehensive relocation package:
Airport pickup upon arrival
Administrative support with residency registration, banking setup and other practical formalities
14 months of fully equipped company accommodation
Initial flight reimbursement after 6 months
Annual return flight to your home country for EU residents
Welcome kit with essentials such as towels, sheets and a pillow
This means you can relocate with significantly less upfront logistical pressure and settle into Portugal with practical support from the beginning.
Why join?
You will get more than a customer support position.
You will join an international environment where you can build experience with a globally recognized entertainment brand while developing your communication, problem-solving and digital skills.
Additional benefits include:
Free Portuguese lang