Business Consultant

Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. PURPOSEAs a Business Consultant you will be a key component in the delivery of SITA's Airport Management Systems to our clients within the delivery and implementation team. Work with clients to understand current business processes Provide focused consultancy to provide new ways to optimize the client's business using SITA Technologies Train client superusers and facilitate the configuration and setup of the SITA Systems Work with clients and 3rd party vendors to integrate SITA Systems in the local environment Conduct User Acceptance Tests Provide early-life support after go-live The role as business consultant includes up to 30% travel activities to customer sites.

KEY RESPONSIBILITIES
Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise Consultancy activities include capturing and prioritizing of customer needs and business requirements, re-design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy Configure the SITA software according to business needs and technical requirements Act as the bridge between customer and Product Management to bridge new customer requirements and facilitate the evolution of the SITA Products Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback Provide Subject Matter Expert support to the SITA Sales Force Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables, customer satisfaction, profitable P&L, various indicators)Keep current with new technologies and industry trends Qualifications EXPERIENCE, KNOWLEDGE & SKILLSExtensive experience in Business and Technical consultancy in the IT & Telecommunications industry, at least 7 years Experience implementing complex software solutions at customers Operating at Senior levels of customer (Heads of Depts/Functions) Understanding of Airline Industry IT environment is an advantage, specifically Airport Operations Solid technical understanding and experience (MS SQL & Windows Server are desired, experience with JIRA and Confluence is a plus)Experience integrating systems on technical and functional level. Good understanding of technologies used for integration (message queues, web services, API etc.)Development prototype capability is a plus EDUCATION & QUALIFICATIONSBusiness, Engineering or Information Systems degree or equivalent work experience required Business Analysis qualification preferred Project Management qualification preferred PROFESSION COMPETENCIESBusiness Acumen Consulting Process & Methods Financial Acumen Supplier Relationship Management CORE COMPETENCIESAdhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork

WHAT WE OFFER
We're all about diversity. ð Flex Week: Work from home up to 2 days/week (depending on your team's needs)Flex Day: Make your workday suit your life and plans.
ð Flex-

Location:
Take up to 30 days a year to work from any location in the world.
ð Professional Development: From Linked In Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. ð Competitive

Benefits:
Competitive benefits that make sense with both your local market and employment status. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.