Product Operations Payments Specialist

OverviewIn this role you monitor and continuously improve the payments ecosystem across B2C and B2B channels, safeguarding performance, reliability, and fraud controls.
You will partner with Cybersecurity, Product and Finance to enable data-driven decisions and operational excellence.
The role focuses on detecting incidents, optimizing conversion, and reducing revenue leakage at scale.
You will drive automation and deliver dashboards that translate complex metrics into actionable insights.
This is a hands-on position that shapes secure, efficient payments in a high-growth airline environment.
ResponsabilidadesMonitor availability, stability and performance of payment services across all sales channels
Analyze KPIs (authorization, conversion, costs, fraud trends) and provider performance
Detect and coordinate resolution of payment incidents and fraud-related events
Conduct root cause analyses and post-mortems to implement preventive actions
Monitor fraud trends and optimize payment rules and transaction approvals
Drive automation and continuous improvement in reporting, monitoring, and processes
Develop dashboards and reports on payment costs, revenue, fraud, and stability
Serve as operational contact with PSPs, fraud platforms and technology partners
Configure and maintain payment and fraud rules in line with regulatory and risk objectives
Collaborate with cross-functional teams to ensure payment performance and resilience
Provide operational insights to Product Management for roadmap prioritisation
Support governance of payment providers, acquirers, and external partners
Requisitos principalesMinimum 5 years of experience in payments, digital commerce, fintech or related environments
Experience in payment operations, fraud operations, incident management or transaction monitoring
Experience analyzing operational metrics to identify trends and optimization opportunities
Experience configuring and monitoring payment and fraud rules
Experience presenting insights to cross-functional and senior stakeholders
Bachelor-level degree in a related discipline
Experience working with PSPs, acquirers and fraud providers
Analytical and data-driven mindset
Strong problem-solving and root cause analysis
Excellent incident management and prioritisation
Strong understanding of digital payment ecosystems (card, wallets, alternative methods)
Knowledge of payment processing flows, authorization management and lifecycle
Knowledge of fraud prevention tools, 3DS and SCA