IT Support | Helpdeskmedewerker

Your purpose: The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction. Your Accountabilities Provide technical support by phone, email and remote tools to clinical and laboratory customers. Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers. Support customers with surgical planning, scanning and prosthetic design workflows. Manage software installations, updates and remote technical assistance. Collaborate with internal teams to resolve customer issues effectively. Support the creation of tutorials and technical procedures. Job Requirements Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software. Previous Customer Service or Technical Support experience in the dental industry. Advanced IT and computer skills, including CAD/CAM and navigation systems. Experience with Dynamics or other CRM/ticketing systems. Knowledge of SAP. Strong customer orientation, problem-solving and communication skills. Ability to understand and communicate technical and clinical information. Fluent/native local language and working knowledge of English. Strong teamwork and organisational skills. Operating company: Nobel Biocare