Senior/Staff Product Designer

Hello

About Factorial

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.

But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.

Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.

AI isn’t the goal. Giving people back their time is.

When work changes, so do we.

The Role of Design at Factorial

Designers at Factorial are expected to understand how customers' processes actually work end-to-end, frame problems in terms of business impact, and help decide what to build, not only how. Success here is measured in revenue created and churn prevented, not in NPS or activity disguised as impact.

Building a self-operating system requires us to work in an AI-first environment, which is not about the tools but the thinking. The core of the work is framing the problem and designing the system: what it should do, what it should decide on its own, and what humans still orchestrate. Screens come last. Designers stress-test that thinking with the model, prototype with tools like Claude and Cursor, validate with real customers, implement parts of their solutions, and stay accountable until the work is live and moving the metric.

AI is the tool, and we expect you to use it relentlessly, even building your own agents to understand the agentic products you're designing. But it's not what we pay for. We pay for your judgment: the framing, the taste, and the calls no model can make.

What We Expect from a Senior / Staff Designer

• Direction Generation & Alignment: You are comfortable in fast-moving, ambiguous environments. You take ownership and don’t wait for perfect clarity, you create it. Instead of waiting for a direction to execute on, you are capable of defining a path forward, evaluating the opportunities and technical implications alongside leadership, and actively collaborating with them to make firm strategic decisions.
• Thriving in Ambiguity: You excel at bringing clarity to the unknown. You are capable of guiding cross-functional product teams through uncertainty toward clear product, business, and user goals.
• Product and Design Vision: Partnering with your Design Director and the rest of the Product leadership team, you will shape our long-term direction and execute on short- and mid-term tactical bets. You are skilled at connecting the dots across complex user journeys, challenging existing paradigms, and creating a unified, coherent experience across multiple domains.
• System Ownership: You own a large part of a product problem space. You don’t just consider how your specific product operates, you factor in the bigger picture, the dependencies on other systems, and the underlying complexity. Our products do not work in isolation; they are pieces of a larger puzzle, and understanding this is the only way to solve problems end-to-end.
• Lead Design Initiatives: You will define and deliver product design across multiple initiatives, ensuring tight alignment with user needs and business goals. Your job doesn't stop at the handoff, you own the initiative end-to-end. You cross silos to build coherent, high-quality experiences that are both deeply functional and delightful.
• Leadership & Influence: You raise the bar for the team. You are skilled at mentoring and aligning less experienced designers to drive collective impact without needing direct management authority.

Required Skills & Experience

• Business Mindset: You use business data to shape decisions and naturally see user needs and business goals as part of the same conversation.
• Agentic AI Fluency: You’ve shipped or seriously prototyped agentic products. You are fluent in the building blocks (agents, tools, skills, context, evals) and move seamlessly between the design and technical layers without needing a translator.