Cloud Marketplace and Process Analyst
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As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.
Job Purpose:
Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX's Cloud Marketplace business in 21+ European countries. As a Marketplace & Process Analyst, you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe.
Responsibilities:
- Manage Freshdesk queues and ensure timely resolution of support requests.
- Act as the main point of contact for country teams, partners, and stakeholders.
- Analyze and improve operational processes to increase efficiency and service quality.
- Identify process gaps and implement continuous improvement initiatives.
- Support vendor-related operational activities and platform management.
- Provide operational insights and recommendations based on data analysis.
- Collaborate with IT and platform teams to enhance business operations.
- Drive user adoption and best practices across cloud and digital platforms.
Knowledge, Skills, and Experience:
- Strong analytical, problem-solving, and organizational skills.
- Experience in process improvement, operations, or business analysis.
- Excellent stakeholder management and communication skills.
- Knowledge of Cloud, SaaS, eCommerce, or IT services environments.
- Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.
- Experience with SAP and Microsoft Office is a plus.
- Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.
- Interest in Cybersecurity technologies and cloud security concepts.
- Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.
- Fluent English; additional European languages are a plus.
What's in it for you?
Hybrid Work Model - Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home).
️ Life Insurance - Comprehensive coverage through Generali, providing additional peace of mind and protection.
Private Health Insurance - Cigna health insurance fully funded by the company for employees.
Flexible Benefits Program - Access to meal vouchers, public transportation, childcare, and training benefits to optimize your compensation package.
Free Tax Advisory Service - Support from TaxDown for tax returns, fiscal guidance, and legal-related administrative processes.
Continuous Learning - Unlimited access to LinkedIn Learning to support your professional development and career growth.
Wellbeing Program (Leap Program) - Personalized coaching support focused on professional development, personal wellbeing, and mental health.
Financial Benefits - Preferential conditions through our partnership with Bankinter, including mortgage and payroll-related advantages.
Wellhub (Gympass) - Access to a wide network of gyms, fitness centers, and wellness activities with plans starting from €14/month.
Exclusive Discounts - Access to multiple platforms offering discounts on a wide range of products and services.
Great Place to Work® Certified - Proudly certified every year since 2023, reflecting our commitment to creating a positive, inclusive, and engaging work environment.
Career Development Opportunities - We value continuous learning and provide clear progression paths within a global organization.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, even
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