Head of AI-Driven Support Transformation

Hace 2 días

Comunidad de Madrid, España osapiens Jornada completa
osapiens is seeking a Transformation Leader for its Global Support team in Madrid. This full-time, on-site role is hybrid, with up to two days of home office per week, and focuses on turning Support into an intelligent, automated, and continuously improving organization. You will lead a high-performing team and drive process improvements across Product, Delivery, and Engineering. We value 7+ years in Digital Transformation or SaaS/enterprise tech, with a proven track record in automation,