SAP Service Manager
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Key Responsibilities
* Own and manage the end-to-end delivery of SAP services.
* Act as the primary service management contact for business stakeholders and key customers.
* Manage incidents, problems, service requests and escalations, ensuring issues are resolved within agreed SLAs.
* Coordinate SAP technical and functional teams, including Basis, infrastructure, application support and development teams.
* Monitor service performance, availability, KPIs and SLA compliance.
* Lead major incident management and ensure effective communication throughout critical incidents.
* Drive problem management and root-cause analysis to prevent recurring issues.
* Coordinate and oversee SAP changes, releases, upgrades and maintenance activities.
* Manage relationships with external SAP partners and service providers.
* Produce regular service reports and communicate service performance to senior stakeholders Candidates are to be located in Spain ideally #J-18808-Ljbffr
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