Solutions Experience

* Role mission Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. Support the execution of the Voice of Customer (VoC) program and Software & Solutions Experience initiatives, with a specific focus on improvements implementation, adoption, and customer value realization across the end-to-end journey. Ensure that customer feedback is translated into actionable insights that directly influence experience improvements. Main Responsibilities Voice of Customer (VoC) Program Execution o Support implementation of the VoC governance and operating model o Coordinate VoC workflows from engagement request to insight delivery o Prepare structured inputs for decision-making forums o Support Customer Engagement Council logistics and documentation Customer Engagement Coordination
* Maintain the Engagement Registry and Research repository as the single source of truth
* Track customer interactions across teams and ensure alignment
* Support enforcement of engagement rules (frequency, prioritization)
* Enable coordinated, value-driven outreach Customer Insights Activation
* Collect and structure feedback
* Apply the Start / Stop / Continue framework to experience insights
* Ensure insights are reusable and linked to product and experience improvements
* Contribute to the customer intelligence framework with specific tagging and segmentation Adoption, Performance & Governance
* Track and analyze adoption metrics (usage, activation, retention indicators) with appropriate dashboards and support from the analytics team
* Support identification of experience gaps and friction points in the solutions journey
* Build and maintain dashboards linking customer feedback and adoption performance
* Contribute to measuring customer value realization Solutions & Software Experience support
* Support documentation of end-to-end customer journeys
* Help identify and track customer pains and gains throughout the entire journey
* Maintain and follow up on a software and solutions experience improvement backlog
* Support initiatives driving software adoption and customer success outcomes Feedback Loop into Solutions and Roadmaps
* Support translation of customer insights into actionable inputs for product and solution teams
* Ensure feedback is structured, prioritized and shared with relevant stakeholders
* Track how insights are reflected in roadmap decisions and improvements Cross-Functional Coordination
* Work closely with CXCT, LoBs, marketing, strategy and other relevant digital teams
* Support execution of cross-functional experience improvements
* Ensure visibility of insights impacting performance and adoption through diligent project xqysrnh management and management of relevant dashboards
* Track action plans and follow-ups Deliverables
* Formalized and maintained Engagement Registry and Research Repository
* Structured solutions-focused customer insights repository
* Dashboards tracking software adoption & experience KPIs
* Documented software journey maps and friction points
* Maintained software experience improvement backlog
* Insight summaries directly feeding product and experience decisions Experience and

Qualifications:
* 3–7 years in customer experience, software analytics, product marketing, or digital solutions
* Experience with software products, SaaS, or digital platforms preferred
* Familiarity with customer journey mapping and marketing analytics tools
* Background in industrial automation or digital industry is a plus
* Fluent English