Senior Customer Success Engineer
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Experience:
5+ years of experience in network security engineering, security architecture, or deployment-focused customer success roles within enterprise environments. Must include a minimum of 2–3 years of direct, hands‐on experience in deployment and troubleshooting live production environments for enterprise firewall customers.
* Firewall & Management Expertise: Deep technical mastery of NGFW architectures, various form factors, PAN-OS features and functionalities including deep understanding of Panorama and Strata Cloud Manager (SCM).
* Network & PKI Fundamentals: Extensive hands‐on experience with IPsec VPNs, Quality of Service (QoS) traffic prioritization, dynamic routing protocols (BGP/OSPF), Zero Touch Provisioning (ZTP) workflows, and Public Key Infrastructure (PKI) certificate validation.
* Identity & Access Management (IAM): Experience in configuring SAML/RADIUS/LDAP integrations, and endpoint compliance (GlobalProtect/Host Information Profiles (HIP)).
* Data & Cloud Security Platforms: Familiarity with deploying and configuring Cloud Access Security Brokers (CASB), Enterprise DLP engines, and IoT Security platforms.
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