Head of Customer Ops: Service, Engagement

Hace 5 días

Comunidad de Madrid, España MET Group Jornada completa
MET Group is launching MET Retail, bringing energy directly to households with a technology-driven retail platform. We seek a Head of Customer Operations to own the end-to-end customer journey across Spain at launch and across Europe later. You will design the omnichannel service model, build the ticketing operation, and drive AI-enabled, compliant and measurable support. Lead a growing team, define processes, SLAs and tooling, and collaborate with Growth, Offering, Operations and Finance to #J-18808-Ljbffr