Head of Customer Ops: Service, Engagement
Hace 5 días
Comunidad de Madrid, España
MET Group
Jornada completa
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MET Group is launching MET Retail, bringing energy directly to households with a technology-driven retail platform. We seek a Head of Customer Operations to own the end-to-end customer journey across Spain at launch and across Europe later. You will design the omnichannel service model, build the ticketing operation, and drive AI-enabled, compliant and measurable support. Lead a growing team, define processes, SLAs and tooling, and collaborate with Growth, Offering, Operations and Finance to #J-18808-Ljbffr