Business Solution Architect

We are seeking a Business Solution Architect to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.
ResponsibilitiesLead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation prioritiesAssess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmapsTranslate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicatorsShape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutionsIdentify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomesDefine business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardshipDesign end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operationsFor Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditabilityPartner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through deliveryOwn or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmapsLead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshopsProvide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analystsRequirements7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing roleStrong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutionsStrong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloudAbility to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmapsExperience with business case development, value mapping, KPI definition, prioritization, and benefits realizationStrong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processesExcellent communication, storytelling, consulting, negotiation, and stakeholder management skillsEnglish proficiency at B2 level or higherNice to haveLife Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domainsKnowledge of regulated-industry considerations such as consent, privacy, auditability, validation, and compliant engagementExperience with AI operating models, responsible AI, agent adoption, service design, and change managementHands-on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilitiesExperience with design thinking, journey mapping, capability modeling, process modeling, or product operating modelsSalesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentialsExperience supporting global programs, presales, or industry go-to-market initiativesWe offerPrivate health insuranceEPAM Employees Stock Purchase Plan100% paid sick leaveReferral ProgramProfessional certificationLanguage coursesEPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidiscipli