Operational Support Manager

A Snapshot of Your Day As an Operational Support Manager within the Construction Solution Center, you will be a crucial part of our 24/7 operational support function for global offshore wind turbine construction projects. This role is essential for ensuring business continuity, mitigating operational risks, and maintaining the high-performance standards of our site execution teams. You will act as a key contact, providing in-depth technical expertise to maintain project progress and safety. The position is centered on providing direct, hands‑on technical and operational support throughout the preassembly, installation, and commissioning phases of wind turbine generators (WTGs). Your responsibilities will include guiding site teams through complex technical challenges, supporting mobilization activities, and ensuring new processes are implemented consistently. You will facilitate seamless communication between on‑site operations and the central construction organization, ensuring alignment and rapid problem resolution. The ideal candidate is an experienced professional with a strong technical foundation in wind turbine systems and a background in construction or commissioning environments. You must be adept at troubleshooting, capable of working independently under general supervision, and skilled in knowledge transfer and process improvement. This role requires participation in a duty rotation to provide round‑the‑clock support. Experience in such an environment is highly valuable. A Snapshot of Your Day As an Operational Support Manager within the Construction Solution Center, you will be a crucial part of our 24/7 operational support function for global offshore wind turbine construction projects. This role is essential for ensuring business continuity, mitigating operational risks, and maintaining the high-performance standards of our site execution teams. You will act as a key contact, providing in-depth technical expertise to maintain project progress and safety. The position is centered on providing direct, hands‑on technical and operational support throughout the preassembly, installation, and commissioning phases of wind turbine generators (WTGs). Your responsibilities will include guiding site teams through complex technical challenges, supporting mobilization activities, and ensuring new processes are implemented consistently. You will facilitate seamless communication between on‑site operations and the central construction organization, ensuring alignment and rapid problem resolution. The ideal candidate is an experienced professional with a strong technical foundation in wind turbine systems and a background in construction or commissioning environments. You must be adept at troubleshooting, capable of working independently under general supervision, and skilled in knowledge transfer and process improvement. This role requires participation in a duty rotation to provide round‑the‑clock support. Experience in such an environment is highly valuable. How You’ll Make An Impact
* Provide 24/7 operational support for wind turbine generators (WTGs), acting as a central point of expertise for construction-related technical and operational topics.
* Support site mobilization activities across preassembly (PREA), installation (INS), and commissioning (COM) phases.
* Provide technical guidance on turbine or equipment interfaces and systems, such as e.g. turbine software, hydraulic systems, eHSBM, tower testing etc., to ensure continues, safe and qualitative construction operations.
* Support technical deviation investigations, contributing to root cause analysis and the implementation of corrective and preventive measures.
* Provide ongoing operational support to preassembly, installation, and commissioning activities to ensure alignment with defined standards.
* Support the development, introduction and awareness of new processes, updates, and standards to ensure consistent application across construction sites.
* Conduct general turbine knowledge‑sharing sessions for site teams, focusing on key stakeholders such as e.g. Technical Field Advisors (TFA), Technical Supervisors (TES), CT‑C etc.
* Facilitate communication flows between site operations and the central Construction (CNS) organization to ensure transparency and alignment.
* Contribute to practical implementation and field knowledge reviews to validate that defined processes are effectively applied on site.
* Participate in Site Acceptance Tests (SAT) to build operational knowledge and ensure early knowledge transfer to upcoming projects. What You Bring
* Bachelor's or Master's degree in a relevant technical field (e.g., Engineering, Mechanical) or equivalent practical experience.
* Relevant professional experience (typically 2-5 years) in wind turbine construction, commissioning, or a related technical support role.
* Experience with rotating shifts or on-call duty schedules is highly beneficial, given the 24/7 support requirement.
* Technical &