IT M365 EXPERT

As an IT M365 Expert, you are responsible for the design, development, and reliable operation of our cloud-based Modern Workplace environment built on Microsoft 365. You ensure that employees have secure, efficient, and high-performing digital workplace solutions. You collaborate closely with IT Security and Networking team. What your work will consist of?
* Core Microsoft 365 Platform Ownership
* Operate, maintain, and optimize all core M365 workloads, with specialized mastery in Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Entra ID.
* Ensure continuous availability, performance, scalability, and reliability of the entire M365 ecosystem, including collaboration workloads and content services.
* Oversee tenant‑wide configuration, service health monitoring, adoption governance, and lifecycle management. Microsoft Teams Expertise
* Team lifecycle, templates, naming conventions, expiration & archival
* Channel governance, granular permission models, and private/shared channels
* Teams meeting policies, voice configurations, Teams Rooms, and compliance recording
* Teams App governance: policies, app permission setups, third‑party integrations
* Ensure seamless collaboration by configuring Teams SharePoint integrations, inheritance models, and permissions alignment. (Aligned with your organization’s use of Teams as primary data workspace)
* Provide expert guidance in Teams-driven document management, versioning, secure sharing, and data classification. SharePoint Online Expertise
* Architect, implement, and manage SharePoint Online site collections, hubs, information architectures, metadata structures, libraries, lists, and DLP-enforced collaboration policies.
* Oversee permission governance using Azure/Entra groups, role-based access, and scalable permission models. (Supports the defined model of RW/RO Azure Security Groups for SharePoint inheritance)
* Support organizational initiatives such as intranet evolution, content migration, data restructuring, and site administration for business units. OneDrive for Business Expertise
* Govern OneDrive environments, including synchronization controls, sharing restrictions, storage policies, and user onboarding.
* Enable user adoption and transition away from legacy file servers, supporting organizational strategy to promote Teams + OneDrive modern data access models. Exchange Online (EOX) Ownership
* Full administrative control of mail flow, transport rules, connectors, accepted domains, compliance integrations, message tracing, and security configurations.
* Oversee hygiene controls (DKIM, DMARC, SPF), anti-phishing, and secure email routing.
* Lead mailbox provisioning, migration, hybrid coexistence, and associated governance.
* Compliance, Retention & Governance (Microsoft Purview)
* Design, implement, and enforce retention policies, retention labels, records management, and legal hold strategies across all M365 workloads.
* Maintain data lifecycle governance using Purview capabilities such as audit, eDiscovery, Insider Risk, communication compliance, and sensitivity labels.
* Ensure compliance with corporate, legal, and regulatory retention requirements, including defensible deletion and immutable record preservation.
* Collaborate with Legal, Data Protection, and Security teams to respond to audits and discovery requests. Identity & Security (Entra ID + Zero Trust)
* Implement and maintain identity governance, including access reviews, entitlement management, identity lifecycle, and privileged identity management.
* Configure Conditional Access, MFA enforcement, Identity Protection, and secure collaboration policies.
* Contribute to Zero Trust strategy across identity, devices, applications, and data.
* Lead design, implementation, and enhancement of Modern Workplace standards, operational frameworks, and administrative automation.
* Develop automation solutions using PowerShell, Graph API, Power Platform, and workflow integrations.
* Evaluate, pilot, and deploy new Microsoft 365 features, ensuring proper change management, communication, and documentation. Cross-Team Collaboration & Operational Support
* Support Service Desk and operational teams with deep-dive issue resolution, root-cause analysis, and best-practice guidance.
* Deliver training, workshops, user enablement content, and capability development for internal teams.
* Maintain close collaboration with IT Security, Networking, and Architecture teams to ensure a unified and secure digital environment.
* Create and maintain comprehensive technical documentation, governance guidance, support runbooks, and user guides.
* Continuously identify areas for improvement in collaboration, compliance, automation, and overall M365 service maturity.
* Lead or participate in projects related to cloud transformation, collaboration modernization, and digital workplace optimization Maintain IT assets inventory via ITAM practices.
* Ensure clear, consistent IT communication aligned wit