Dutch Customer Service Agent
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* Deliver outstanding customer service while creating a positive customer experience.
* Handle customer enquiries via phone, email and other communication channels.
* Assist customers with account-related questions, requests and issue resolution.
* Provide accurate information and guide customers through the appropriate processes.
* Complete administrative tasks accurately and maintain detailed customer records.
* Work closely with colleagues and other departments to ensure the best possible customer experience.
* Follow internal procedures, quality standards and data security guidelines where applicable. Requirements What we're looking for
* Fluent Dutch (spoken and written).
* Good command of English.
* A professional working and thinking level.
* Customer service experience is an advantage, but not essential—we provide full paid training.
* Excellent communication and interpersonal skills.
* A customer-focused mindset with strong problem-solving abilities.
* Good computer skills and confidence using multiple systems.
* Ability to multitask while maintaining a high level of accuracy.
* Flexibility to work shifts, including evenings, weekends and public holidays where required.
* A positive attitude and the ability to work both independently and as part of a team. Benefits
What we offer
* Competitive gross monthly salary of €1,559.25
- €1,600 (based on a 39-hour contract).
* Monthly performance bonus of up to €200 gross.
* Permanent contract after a 1-month probation period.
* 1.9 paid holiday days accrued per month.
* Hybrid working model.
* Paid training and ongoing coaching.
* Excellent internal career opportunities.
* A multicultural, supportive and friendly working environment.
* Fresh fruit and unlimited coffee on office days.
* Tax-free benefits (restaurant, transport and childcare options).
* Comprehensive mental health and wellbeing support.
* Free online Spanish lessons outside
working hours
.
* Fun team events and unforgettable company parties. If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you. #J-18808-Ljbffr
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