Ux Designer For Healthcare Workflows

Описание Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación. Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications. Задачи
* Define and maintain the overall experience architecture of Provider Console
* Identify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction models
* Design provider journeys spanning multiple products
* Build and maintain a shared component library and pattern documentation in coordination with the broader design system
* Lead the design effort to reduce provider reliance on support
* Map current provider calls and emails and design friction out of those experiences
* Design transparent, real-time request status experiences
* Create onboarding and setup flows for provider credentials, users, and preferences
* Design proactive notification and alert systems
* Evaluate and design progressive disclosure based on provider role and context
* Conduct provider research with external organizations and internal proxy teams
* Analyze support ticket data, call drivers, and AM escalations to identify self-service opportunities
* Run usability testing on new workflows, especially onboarding and first-time experiences
* Bring provider needs into roadmap and prioritization conversations
* Partner with the Provider Console PM, engineering team, and adjacent product teams
* Work with Solutions Consulting and Account Management teams on provider feedback
* Communicate design decisions, explorations, and rationale clearly
* Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent
* Map the Provider Console experience end-to-end within the first 90 days
* Identify the top 3–5 consistency and self-service gaps
* Develop a hypothesis about which provider support contacts are design-solvable
* Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams
* Establish Provider Console as a coherent platform and act as its design authority
* Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions
* Define consistent integration patterns for new capabilities from RM+, HealthForms, and Provider Exchange
* Contribute to improvements in provider onboarding NPS or time-to-first-value Требования
* 5+ Years of UX design experience
* Portfolio demonstrating platform thinking beyond individual features
* Experience designing multi-product or multi-surface platforms with complex consistency and navigation challenges
* Track record of designing self-service experiences that reduce human intervention in complex workflows
* Strong information architecture and interaction design skills
* Experience conducting and synthesizing user research
* Experience working with business stakeholders as proxies when direct user access is limited
* Ability to work across product and engineering teams with dependencies
* Strong written and verbal communication skills
* Ability to articulate design strategy, not only present visual compositions
* Nice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, xqysrnh legal, or financial services
* familiarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of information
* experience designing notification and alert systems or proactive communication UX
* familiarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworks Условия
* 25 Vacation days
* Daily in-office lunch stipend and fully stocked kitchen
* Commitment to professional development opportunities
* Employee-led initiatives, including an annual company-wide innovation day and DEI resource groups
* Comprehensive private health coverage with out-of-network reimbursement options
* Flexible remuneration with Cobee for restaurant, transportation, and nursery expenses
* Peer and company recognition programs
* Monthly educational lunch and learns
* Hybrid work model with 2 days per week in the Gracia office
* Many clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19
* This job is not eligible for employment sponsorship