German-Speaking Customer Service Advisor

Hace 3 días

Comunidad de Madrid, España WW Talents Jornada completa
Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment. Work

Location:
Piraeus, Athens, Greece Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating

working hours

Salary:
€1,300 gross paid over 14
- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up) Your Role As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. Your Responsibilities
* Provide high-quality customer service in German via phone, email, and chat
* Assist customers with general inquiries, product and service information, orders, and account-related requests
* Handle customer concerns and complaints professionally, providing timely and effective solutions
* Accurately document customer interactions and update records using CRM and customer support systems
* Deliver friendly, professional, and solution-oriented support throughout the customer journey
* Collaborate with internal teams to resolve customer issues efficiently
* Follow company procedures, service standards, and quality guidelines
* Maintain high levels of customer satisfaction and service quality What We Are Looking For
* C1/C2 level German
* English proficiency at B2-C1 level for training and internal communication
* Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
* Excellent communication and problem-solving skills
* Customer-oriented, professional, and solution-driven mindset
* Comfortable working in an international and dynamic environment

What We Offer
* International and dynamic working environment
* Structured onboarding and training process
* Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience #J-18808-Ljbffr