Client Services Director, Medical
Hace 4 días
Comunidad de Madrid, España
IQVIA
Jornada completa
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Experteer Overview In this role you drive strategic client relationships and project delivery for pharmaceutical and healthcare clients within IQVIA. You will oversee cross-functional work streams, ensure scientific accuracy, and shape account plans to meet client goals. You’ll lead brand management and high-visibility presentations, while mentoring junior staff and maintaining SOP-driven processes. The position offers remote flexibility, global collaboration, and meaningful impact on patient outcomes through strong service excellence. Compensaciones / Beneficios
• Overall management of assigned accounts and projects, coordinating digital content and scientific validation
• Prepare and deliver client-facing presentations showcasing content and insights
• Lead long-term account planning, timelines, QA, SOP adherence, and budget monitoring
• Monitor projects to ensure alignment with client strategy and timely delivery
• Supervise and train junior staff, fostering teamwork and development
• Attend internal meetings and ensure timely, high-quality hand-offs to project teams
• Develop and maintain knowledge of managed products and disease areas
• Support client pitches, presentations, and metrics preparation
• Manage faculty recruitment, engagement, and relationships for clients
• Establish professional client relationships and understand stakeholder roles
• Coordinate with cross-functional teams (Scientific Services, Interactive/Graphics, Marketing) to meet client expectations
• Track opportunities, milestones, and support requirements
• Promote sustainable service levels and quality of deliverables
• Ensure brand representation in client interactions and outputs
• Maintain and optimize SOPs and internal processes Responsabilidades
• 3+ years in pharmaceutical industry or healthcare/life sciences-focused agency
• 1+ year in pharmaceutical/healthcare promotional role (preferred)
• Experience in Oncology (preferred)
• Bachelor's or Master's degree (preferably Marketing, Business, or Science)
• Experience with Veeva (highly preferred)
• Strong Microsoft Office skills (Excel, PowerPoint, Outlook, Word)
• Experience with Basecamp or similar PM tools (preferred)
• Strong written and verbal communication skills; proven client/internal relationship management
• Excellent organizational, time management, and project management skills
• Ability to travel up to 25%
• Ability to work remotely from within country of location Requisitos principales
• remote work
• flexible work arrangement
• collaboration with global team
• supportive, professional culture
• opportunity to work on diverse life sciences programs
• competitive compensation range
• Overall management of assigned accounts and projects, coordinating digital content and scientific validation
• Prepare and deliver client-facing presentations showcasing content and insights
• Lead long-term account planning, timelines, QA, SOP adherence, and budget monitoring
• Monitor projects to ensure alignment with client strategy and timely delivery
• Supervise and train junior staff, fostering teamwork and development
• Attend internal meetings and ensure timely, high-quality hand-offs to project teams
• Develop and maintain knowledge of managed products and disease areas
• Support client pitches, presentations, and metrics preparation
• Manage faculty recruitment, engagement, and relationships for clients
• Establish professional client relationships and understand stakeholder roles
• Coordinate with cross-functional teams (Scientific Services, Interactive/Graphics, Marketing) to meet client expectations
• Track opportunities, milestones, and support requirements
• Promote sustainable service levels and quality of deliverables
• Ensure brand representation in client interactions and outputs
• Maintain and optimize SOPs and internal processes Responsabilidades
• 3+ years in pharmaceutical industry or healthcare/life sciences-focused agency
• 1+ year in pharmaceutical/healthcare promotional role (preferred)
• Experience in Oncology (preferred)
• Bachelor's or Master's degree (preferably Marketing, Business, or Science)
• Experience with Veeva (highly preferred)
• Strong Microsoft Office skills (Excel, PowerPoint, Outlook, Word)
• Experience with Basecamp or similar PM tools (preferred)
• Strong written and verbal communication skills; proven client/internal relationship management
• Excellent organizational, time management, and project management skills
• Ability to travel up to 25%
• Ability to work remotely from within country of location Requisitos principales
• remote work
• flexible work arrangement
• collaboration with global team
• supportive, professional culture
• opportunity to work on diverse life sciences programs
• competitive compensation range