Client Services Director, Medical

Hace 4 días

Comunidad de Madrid, España IQVIA Jornada completa
Experteer Overview In this role you drive strategic client relationships and project delivery for pharmaceutical and healthcare clients within IQVIA. You will oversee cross-functional work streams, ensure scientific accuracy, and shape account plans to meet client goals. You’ll lead brand management and high-visibility presentations, while mentoring junior staff and maintaining SOP-driven processes. The position offers remote flexibility, global collaboration, and meaningful impact on patient outcomes through strong service excellence. Compensaciones / Beneficios
• Overall management of assigned accounts and projects, coordinating digital content and scientific validation
• Prepare and deliver client-facing presentations showcasing content and insights
• Lead long-term account planning, timelines, QA, SOP adherence, and budget monitoring
• Monitor projects to ensure alignment with client strategy and timely delivery
• Supervise and train junior staff, fostering teamwork and development
• Attend internal meetings and ensure timely, high-quality hand-offs to project teams
• Develop and maintain knowledge of managed products and disease areas
• Support client pitches, presentations, and metrics preparation
• Manage faculty recruitment, engagement, and relationships for clients
• Establish professional client relationships and understand stakeholder roles
• Coordinate with cross-functional teams (Scientific Services, Interactive/Graphics, Marketing) to meet client expectations
• Track opportunities, milestones, and support requirements
• Promote sustainable service levels and quality of deliverables
• Ensure brand representation in client interactions and outputs
• Maintain and optimize SOPs and internal processes Responsabilidades
• 3+ years in pharmaceutical industry or healthcare/life sciences-focused agency
• 1+ year in pharmaceutical/healthcare promotional role (preferred)
• Experience in Oncology (preferred)
• Bachelor's or Master's degree (preferably Marketing, Business, or Science)
• Experience with Veeva (highly preferred)
• Strong Microsoft Office skills (Excel, PowerPoint, Outlook, Word)
• Experience with Basecamp or similar PM tools (preferred)
• Strong written and verbal communication skills; proven client/internal relationship management
• Excellent organizational, time management, and project management skills
• Ability to travel up to 25%
• Ability to work remotely from within country of location Requisitos principales
• remote work
• flexible work arrangement
• collaboration with global team
• supportive, professional culture
• opportunity to work on diverse life sciences programs
• competitive compensation range