Remote Senior Systems Engineer
Hace 4 días
Región de Murcia, España
My IT Crew
Jornada completa
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This position is fully remote anywhere in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
* Our clients love us and our satisfaction surveys show it at a consistent 97%
* We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
* No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
* We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team. Senior Systems Engineer Duties and Responsibilities
* Be Fanatically awesome all the time
* Be an active advocate for customer satisfaction
* Provide technical excellence t for systems, software, and hardware
* Document/Update internal Kb’s, SOP’s, Wiki’s
* Ask educated questions and listen to customers to determine the root cause of issues
* Work through the problem-solving process with customers, empowering them to do the same in the future
* Participate in training incoming staff
* Report significant and recurring issues
* Participate in the After Hours Escalation on-call rotation Senior Systems Engineer Requirements and Qualifications
* Proven experience as a senior technical engineer, preferably in an MSP Environment
* Ability to diagnose and resolve advanced issues
* Excellent communication skills
* Keen attention to detail, the memory of patterns, and interest in problem-solving
* Consistently demonstrate the MyITcrew Core Values and meet standard metrics
* Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
* Advanced skills in the management of Active Directory Domain environments
* Proficient in networking, for both on-premise and cloud-based networks.
* A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments #J-18808-Ljbffr
* Our clients love us and our satisfaction surveys show it at a consistent 97%
* We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
* No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
* We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team. Senior Systems Engineer Duties and Responsibilities
* Be Fanatically awesome all the time
* Be an active advocate for customer satisfaction
* Provide technical excellence t for systems, software, and hardware
* Document/Update internal Kb’s, SOP’s, Wiki’s
* Ask educated questions and listen to customers to determine the root cause of issues
* Work through the problem-solving process with customers, empowering them to do the same in the future
* Participate in training incoming staff
* Report significant and recurring issues
* Participate in the After Hours Escalation on-call rotation Senior Systems Engineer Requirements and Qualifications
* Proven experience as a senior technical engineer, preferably in an MSP Environment
* Ability to diagnose and resolve advanced issues
* Excellent communication skills
* Keen attention to detail, the memory of patterns, and interest in problem-solving
* Consistently demonstrate the MyITcrew Core Values and meet standard metrics
* Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
* Advanced skills in the management of Active Directory Domain environments
* Proficient in networking, for both on-premise and cloud-based networks.
* A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments #J-18808-Ljbffr