Customer Experience Specialist
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About the Role
Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.
Key Responsibilities
* Respond promptly and professionally to customer inquiries via email, chat, and phone.
* Troubleshoot and resolve customer issues, providing clear and concise solutions.
* Maintain accurate records of customer interactions and transactions in the CRM system.
* Collaborate with internal teams to elevate and resolve complex customer problems.
* Contribute to the development of support documentation and knowledge base articles. Requirements
* Proven experience in a customer support or similar role.
* Excellent written and verbal communication skills in Spanish and English.
* Strong problem-solving abilities and attention to detail.
* Proficiency with CRM software and support ticketing systems.
* Ability to work independently and manage time effectively in a remote setting. Benefits
* Competitive salary and performance-based incentives.
* Fully remote work arrangement with flexible hours.
* Comprehensive health, dental, and vision insurance.
* Generous paid time off and holidays.
* Opportunities for professional development and career advancement within a growing company. #J-18808-Ljbffr
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