Zone Care Process Lead: GenAI
Hace 2 días
Madrid, Comunidad de Madrid, España
L'Oréal
Jornada completa
Gratis con email o Google
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Gratis con email o Google
Al continuar, aceptas nuestros Términos & Política de Privacidad.
L'Oréal in Madrid is seeking a Zone Care Process Lead to drive process governance and CRM-enabled service delivery. You'll optimize the Book of Process and enable GenAI-assisted support across EU teams, while ensuring GDPR compliance and quality standards. You'll design clear SOPs/BOPs, manage knowledge in Salesforce Service Cloud, and align with Salesforce, Sprinklr, and Amazon Connect during tech rollouts. Fluency in English is required.