DBM Operations and Process Specialist
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* Own, drive, and maintain the demand management process for the study portfolio
* Coordinate demand review meetings and prepare supporting presentations and reporting
* Provide recommendations for inventory optimization and stock management activities
* Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders
* Support the end-to-end lifecycle management of applications and digital devices
* Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement
* Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs
* Consolidate data from multiple sources and support study-level cost allocation and chargeback processes
* Own and maintain operational workflows within Jira and supporting tools
* Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability
* Create, maintain, and improve operational documentation and knowledge base content
* Support procurement and purchasing activities related to digital device operations and associated services
* Own the end-to-end device return process Requirements
* University degree in a technical field
* 7–10 years of experience in IT Operations, Application Management, or a related operational role
* Proven ability to work independently and coordinate execution across multiple stakeholders
* Advanced expertise in data analysis, reporting, and spreadsheet-based solutions
* Strong planning, organizational, prioritization, and multitasking skills
* Excellent attention to detail and commitment to quality
* Process-oriented mindset with the ability to adapt to changing priorities and environments xqysrnh
* Experience supporting mobile application deployment and operational lifecycles
* Demonstrated experience working with senior stakeholders in cross-functional and global organizations
* Experience providing second
- or third-level technical support
* Familiarity with Mobile Device Management (MDM) platforms
* Understanding of data security, privacy, and compliance requirements within regulated environments
* Strong interest in digital health technologies, mobile applications, and wearable devices
* Fluent English communication skills, both written and verbal
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