CS Sales Area Manager

Who Are We Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos. E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include: palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.
I.
LE80 software platform (Smart Integrated Logistics), that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations: from the entry of raw materials to the storage, right through to shipping. With 14 branches located worldwide, the Group believes in 5 values: Enthusiasm, Charisma, Know-How, Humility, Wisdom. These are the pillars of E80 Group's corporate culture, which is always close to customers, people, and the territory. Customer Service Sales Area Manager The Customer Service Sales Area Manager oversees the post-sales customer portfolio across Spain, ensuring a high-quality customer experience throughout the E80 system lifecycle. They build strong customer relationships, identify new business opportunities, and drive continuous service improvement. The role includes regular customer and site visits, performance monitoring, follow-up on overdue payments, and the management of critical issues, always with a focus on safety and operational continuity. Working closely with Sales and Operations, they enhance the service offering based on market needs and are responsible for the annual sales budget, forecast updates, and a business plan designed to improve service quality and achieve sales and margin targets. Responsibilities
* Technical-Commercial Oversight and Strategic Management
* Regular site visits and field presence: Visit customers and their installations on a regular basis in a technical-commercial advisory role to ensure service excellence, gather direct feedback, and strengthen relationships, while consistently sharing a visit report with the customer.
* Periodic customer calls: Conduct regular calls with customers to check on ongoing activities and offer support, without immediate commercial intent, to build trust and demonstrate reliability and closeness.
* Customer communication management: Communication with customers may be delegated to Customer Service Operations only under normal conditions; in the event of critical issues, responsibility reverts to the CSAM, who defines the strategy and manages the situation.
* Anticipate customer needs: Reach out at appropriate times to support budget planning (e.g., recurring activities, technical upgrades, obsolescence, contract renewals).
* Collaborate to improve processes and services: Work with customers to improve processes and services by gathering suggestions, managing complaints, and initiating internal escalations when necessary.
* Create synergy with new systems sales team: Coordinate with the sales team for new systems to align on joint commercial strategies.
* Ensure compliance with sales conditions internally: Ensure internal adherence to sales terms, particularly in the case of non-standard agreements.
* Update monthly sales forecast in Salesforce: Monitor and manage short
- and mid-term business opportunities.
* Propose an annual sales budget and investment business plan.
* Contract Management
* Analyze contracts to identify potential risks and submit them to managers or the legal department before signing.
* Complete project opening checklists when required.
* Payment Management
* Follow up on overdue payments exceeding 60 days, working closely with the finance team to minimize outstanding receivables.
* Report any billing errors in a structured manner to the relevant departments to prevent recurrence.
* Critical Issues and Safety Management
* Prioritize the management of critical or hazardous situations by initiating internal escalations and involving functional managers, technical teams, or the safety department.
* Anticipate potential technical and commercial issues through monitoring and proactive management.
* Internal Coordination and Continuous Improvement
* Share market feedback and needs with internal departments to support the continuous development of the offering.
* Actively participate in internal meetings to share results and propose improvements.
* Coordinate with CS Coordinators for activity management and any missing POs. Requirements
* Proven experience in sales or post-sales management within complex B2B environments.
* Several years of experience in the industrial automation sector, with solid technical-functional knowledge of systems and their operational dynamics.
* Skills in commercial negotiation and contract management.
* Excellent customer relationship, problem-solving, and issue manage