Technical Support Engineer
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* 1. Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
* 2. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
* 3. Help and support with testing products; and report the results to your line manager.
* 4. Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
* 5. Attend regular training and meetings to maintain and expand knowledge and performance level.
* 6. Understand and strive to meet or exceed targets while providing excellent consistent customer service. Competences
* 1. A good team player who is able to work with other team members to achieve team targets
* 2. Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations
* 3. Positive attitude towards work
* 4. High integrity
* 5. A demonstrable passion for Information Technology
* 6. Fluent in Mandarin, both written and verbal
* 7. Fluent in English and Spanish, both written and verbal.
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