product designer for travel subscriptions

Описание: eDreams ODIGEO operates a global travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets. Задачи:
* Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention
* Improve internal agent tools and customer self-service experiences using user insights
* Use qualitative and quantitative research, market trends, and best practices to inform design decisions
* Participate in user research activities and usability studies
* Connect design strategies with business goals, KPIs, metrics, and measurable outcomes
* Use Service Blueprinting to design interconnected service levels, internal processes, and tools
* Lead Voice AI and chatbot flows for phone and chat interactions
* Translate business rules and technical constraints into visual flows and diagrams
* Design corner cases and error-handling experiences
* Provide functional specifications to front-end engineers
* Contribute to the Design System to support scalability and code consistency
* Align with operations and product leads on operational KPIs, SLAs, and performance metrics
* Manage stakeholder expectations throughout the project lifecycle
* Communicate design value and influence stakeholders through user experience and KPI impact. Требования:
* 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products
* Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints
* Ability to understand how changes in one part of a flow affect the broader ecosystem
* Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design
* High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidchart
* Proactive interest in AI tools and Generative AI opportunities
* Ability to use qualitative and quantitative data to justify design decisions that improve efficiency and resolution rates
* Experience working with existing component libraries and design systems and providing clear developer specifications
* Nice to have: Experience in Conversational UX or Voice User Interface (VUI) design, travel tech or complex booking/disruption management systems, familiarity with integrating AI models and LLMs into product UI/UX. Условия:
* Competitive salary and benefits package with flexible benefits
* Performance-based bonuses
* Prime Plus membership
* Birthday day off
* Discounts and partnerships
* Relocation support
* Choice of equipment with the option to keep it free after 3 years
* Free Coursera access, soft skills workshops, tech training, leadership development, and an onboarding programme
* Personalised career paths, the eVOLVE Program, internal mobility, and promotion opportunities
* After-work events, padel tournaments, parties, and communities based on personal interests
* Free fruit, coffee, and tea at the offices
* Agile Mindset environment
* No dress code #J-18808-Ljbffr