L2 T Support Specialist

Hace 1 mes

Comunidad de Madrid, España Ubique Systems Jornada completa

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It Desktop Support
- Madrid, – Spain (Dispatch/On Demand Request)

Location:
Madrid, Community of Madrid, Spain Responsibilities
* Level 2 support for all hardware and software related problems including troubleshooting and resolution.
* Monitor and process tickets / incidents.
* Act as central point of contact as part of end user support.
* Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
* Maintain, configure, install, and monitor printers including centralized management software.
* Perform equipment install-move-add-change operational processes as needed by the businesses.
* Analyze and recommend new technology, upgrades, and services for end users.
* Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations.
* Rotation of on-call schedule for after-hours support.
* Participate in various IT and business projects.
* Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
* IT support for warehouse management (scanner and printers), where applicable.
* Responsible for telephone and network socket patch management, where applicable.
* Participation in the continuous improvement of existing and new helpdesk processes.
* Collection and administration of documentation. Qualifications
* High school diploma, GED, or country equivalent required.
* 2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required.
* Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician or comparable qualification. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting, Financial Services, and Banking #J-18808-Ljbffr

L2 T Support Specialist

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L2 T Support Specialist

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