Staff, Escalations Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion...

This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio’s Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get...

Twilio in Spain (remote-first) is hiring a Staff Escalations Manager 4 to lead a global team of escalation managers. You will mentor, scale processes, and drive improvements in incident management while coordinating with product, support, and engineering to deliver timely, executive-ready communications. The role requires 5+ years in client-facing technical...

Twilio Inc. is seeking an Escalation Manager 4 to lead and mentor a global team of Escalation Managers. This remote role focuses on scaling processes, driving performance improvements, and fostering collaboration and customer empathy across Twilio Support Ops. You will guide the team through onboarding, training, and continuous improvement initiatives while...

SimpleStudy is seeking a senior product leader to work with the founder and drive the product function across consumer and schools (B2B) roadmap. You will influence product direction and shape the product organization as we scale. You’ll own key metrics, collaborate with engineering and design to scope and ship, and define the roadmap structure for rapid...

Overview Join Deel as a Staff Product Operations Manager to drive cross-functional projects and shape the payroll product across global markets. You will collect feedback, quantify challenges, and translate insights into product improvements while leading GTM initiatives and global rollouts. The role blends strategic thinking, operational design, and...

About SeqeraSeqera is on a mission to empower scientists and organizations to solve humanity’s biggest challenges through data-driven science. As the company behind Nextflow and the Seqera Platform, we enable global enterprises, biotech innovators, academic institutions, and public sector organizations to scale complex data workflows with confidence. About...

Hey there!We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million...

Plume is seeking a Staff Product Manager to own end-to-end roadmaps for a core product area, collaborating with engineering and data science teams to deliver impactful, secure, and scalable network analytics and security solutions for ISP partners. You will shape strategy, run discovery with customers, and align architecture decisions with business KPIs...