Field Service Specialist
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* Installation & commissioning of lithium-ion energy storage systems (containerized solutions) across EMEA and occasionally worldwide
* Operation & maintenance support for existing lithium-ion products
Key Responsibilities
* Analyze and understand customer applications
* Adapt system configurations (battery solutions, power systems, electrical infrastructure) to customer needs
* Ensure proper conditions of use and maintenance on‐site
* Support customers and demonstrate solution reliability compared to competitors
* Troubleshoot and resolve technical issues in coordination with engineering teams
* Provide remote monitoring and diagnostics support
* Train local partners and subcontractors on maintenance procedures
* Support bidding processes with field expertise
* Continuously develop product and market knowledge
* Contribute to defining service strategies and best practices
* Ensure safety, reliability, and operational standards are implemented on‐site
* Knowledge sharing & documentation: Contribute to technical documentation (manuals, tools, diagnostic systems)
* Deliver training sessions to customers and partners Field Service Activities
* Service interventions
* System testing and validation
* Troubleshooting and repairs
* Component replacement
* Training delivery
* Ensure compliance with corporate safety policies
* Monitor and improve customer satisfaction Profile
* Engineering background (electrical, energy, electronics, automation, or similar)
* Field experience, including outdoor and international environments
* Knowledge of battery systems and applications
* Strong understanding of electrical systems
* Certifications (Required):
* Health & safety training (construction-related, minimum 20 hours)
* Advanced safety certification (minimum 60 hours + additional specialization training)
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