Senior Product Operations Manager, Fraud
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* Stock grant opportunities
* Optional flexible office membership
* Equal-opportunity employer
* Competitive total rewards
* Location-based salary localization Responsabilidades
* Own product escalations from customers, partners and internal teams; triage, reproduce, route to engineering, and close the loop
* Manage invoicing and billing operations for Deel Security and Background Checks; coordinate with Finance
* Handle day-to-day operations: customer setup, vendor coordination, and processes that keep products running
* Ensure launch readiness by aligning support, customer success and sales with product changes
* Run end-to-end fraud review queue: triage, prioritize, escalate, and maintain turnaround
* Create and maintain fraud playbooks, SOPs, and decision criteria; perform QA and calibration
* Identify patterns across cases to inform engineering/AI/ML improvements; verify fixes in production
* Conduct client-facing fraud work: explain risk findings, handle escalations, and build client confidence
* Define and report metrics on operations: escalation volume, resolution time, billing accuracy, review turnaround, decision accuracy, catch rate Requisitos principales
* 3+ years in hands-on fraud work (fraud operations, trust and safety, risk, or financial crime investigations)
* Product or business operations background with experience in escalations, billing or scale processes
* Strong fraud judgment and ability to articulate fraud decisions into actionable rules
* Comfort with data; ability to extract and interpret numbers (SQL or similar)
* Strong people skills to build trust with analysts, engineers and customers
* Ownership mindset; proactive in fixing issues and ensuring lasting improvements
* ownership
* strong communication
* collaboration
* SQL or similar data querying
* experience with risk assessment and fraud detection processes
* QA and calibration of processes
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