L2 Support Engineer

Hace 2 días

Comunidad de Madrid, España Solventum Jornada completa
Responsibilities
* Supporting our Health Information products in Spain and Colombia
* Provide second level support to internal and external customers
* Be a subject matter expert on our HIS systems
* Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions
* Liaising with our development team on upgrades, maintenance, hotfixes
* Offering ongoing support and training to customers Requirements
* Bachelor’s Degree or higher AND relevant job-related experience
* Minimum 3 years proven track record in customer support and technical implementation
* Excellent language skills in Spanish and English. Having Portuguese would be beneficial but not compulsory.
* System operations, including monitoring, logging, and troubleshooting
* Software Development Lifecycle processes
* Current, valid Driver’s License
* Excellent customer facing communication skills.
* Coding experience.
* Healthcare background. Certifications & Qualifications
* Bachelor’s Degree
* valid Driver’s License #J-18808-Ljbffr