Vendor Project Manager

Job

Responsibilities:
* The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises and remotely to ensure that projects are executed successfully and in a timely manner.
* The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals.
* Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations
* Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation
* Collaborate with project managers, testers and producers to keep testing schedules on track
* Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups
* Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client
* Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility
* Manage onboarding procedures for new testers/reviewers
* Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work
* Compile and maintain training materials and operating guidelines
* Respond to testers’/reviewers’ scheduling requests and other needs or issues
* Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues
* Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement
* Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness
* Devise plans of action that engage multiple stakeholders to achieve desired results
* Schedule team meetings as needed
* Promote team-building activities during and after work hours
* Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short
- and long-term planning
* Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training
* Assist project managers and producers on various tasks
* Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations) Additional Job Details:
* Natural leader who easily gains respect from and motivates team members
* Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting
* Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
* People management experience
* Excellent command of written and spoken English
* High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
* Genuine team player who puts team first
* High level of responsibility, ownership and accountability
* Conflict management and mediation skills
* Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
* Ability to address groups of 10-100
* Ability to think strategically
* Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
* Keen sense of judgment when prioritizing tasks and managing delivery of communications
* Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
* Experience providing trainings to people individually and in groups, in technical and other skills
* Ability to present complex tasks in a simple and clear manner
* 2+ years experience in the QA, localization or globalization industry
* Bilingual
* In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
* Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience
* Project management experience and/or training
* Pluses
* Multilingual
* Knowledge of basic HTML and Unicode
* Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
* Experience writing and editing QA plans
* Training in conflict resolution or mediation Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent.