Team Lead Account Manager

Hace 1 semana
Barcelona, Cataluña, España Sumup Jornada completa
Team Lead Account Manager Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment. You'll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution. This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy. Team leadership and coaching Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices Hold regular 1:1s with team members focused on performance, development and engagement Commercial performance management Drive team performance against net revenue growth, retention and upselling KPIs Monitor portfolio performance and identify opportunities to improve merchant engagement Support Account Managers in developing strong commercial conversations with merchants Ensure balanced workload management across the team Identify skill gaps and implement targeted coaching and enablement initiatives Build a performance culture that rewards accountability, ownership and continuous improvement Collaborate with Sales, Customer Support, and Product teams to improve merchant experience. Drive operational excellence and performance continuity Develop talent and reinforce a high-performance culture Strong leadership experience, managing high-performance teams ~ Strong sales and upselling capabilities ~ Excellent verbal and written communication skills In English ~ Data-driven mindset with experience in monitoring KPIs and portfolio performance Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup ~ A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education ~

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