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* Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems
* AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions
* Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities
* Customer work — Gather business requirements and build the application logic to meet them
Key Responsibilities
* Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases
* Integrate with client systems as required for assigned work
* Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions
* Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience
* Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them
* Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change
* Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines Requirements Required:
* Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience
* At least 1 year of experience as a Software Developer or AI Engineer
* Excellent command of spoken and written English
* Excellent communication skills; customer-facing
* Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail
* Accountable within demanding deadlines Nice to have
* Experience with conversational automated dialog systems, either voice
- or chat-based. Experience in any other production-level NLU/NLP solutions will also be considered a plus
* Experience fine-tuning or training NLP/LLM models
* Knowledge of embeddings, vector databases and RAG
* Knowledge of Java 17 is a strong asset
* Experience consuming external systems such as web services (REST and SOAP)
* Experience in SQL databases
* Experience with GitLab and CI/CD processes
* Experience in Spring Framework
* Knowledge of Spanish Benefits
* 24 days of annual leave (accrues at 2 days/month). Paid sick leave
* MacBook Pro + any necessary hardware shipped to the employee's location
* Annual 360-degree performance appraisal — drives promotions and raises
* Onboarding buddy system
* An extensive course library for learning and certifications
* Paid Claude Enterprise subscription and access to other cutting edge professional tools #J-18808-Ljbffr
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