Project Manager

Product Manager owning the full E2E SW CRM product vision and roadmap across the CRM++ value stream (Single CRM Consolidation, Entitlements, Sales Comp, WXP Hardening, Master Data, SFDC R&M etc.). This is a generalized req: the detailed delivery plan is not finalized yet, so the PM sets strategic direction and prioritization as the roadmap firms up, rather than executing a fixed pre-defined plan. Defines PRDs for cross-program initiatives and aligns business outcomes with technical solution architecture. Leads E2E product governance — QBRs, steering committee updates with L3 / L4 Sponsors. Coordinates roadmap alignment with the Program Manager and drives cross-org product strategy alignment (Digital, EO, HPS, CO, Print, Software Sales, Finance).

Responsibilities:
Product Strategy & Multi-Cloud Roadmap
* Define Platform Vision: align business goals (e.g., accelerating deal velocity, lowering customer support resolution times) with the appropriate Salesforce cloud solutions
* Build Multi-Cloud Strategy: evaluate how different Salesforce products — Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, Revenue Cloud (CPQ) — work together within the enterprise architecture
* Feature vs. Buy vs. Standard Evaluation: decide when to use standard Out-of-the-Box (OOTB) functionality, purchase third-party managed packages from the AppExchange, or fund custom Apex/LWC development Technical Strategy & AI/Automation Governance
* Agentic & AI Workflows: strategy for implementing Salesforce AI capabilities (e.g., Agentforce, Einstein Copilot, Prompt Builder) to automate multi-step business actions
* Data Architecture Strategy: partner with enterprise architects to utilize Data Cloud or external data lakes/warehouses, ensuring clean, real-time data flow into Salesforce for unified operational reporting
* Minimize Technical Debt: manage custom code, legacy workflows, and Apex triggers; continuously migrate legacy setups toward standard platform automation (e.g., Flow Orchestration) to keep release maintenance overhead low Stakeholder Management &Value Realization
* Executive & Business Alignment: translate complex business requests into scalable platform capabilities, acting as the primary liaison between business units (Sales, Support, Marketing, Ops) and IT/Engineering
* ROI & Value Tracking: measure business outcomes post-release (e.g., lead-to-opportunity conversion changes, user adoption rate, time-to-close metrics, platform cost-per-user)
* Trade-Off Negotiation: manage competing priorities across revenue and operations teams to sequence implementation phases into actionable MVPs Release Management & Ecosystem Alignment
* Salesforce Release Strategy: evaluate Salesforce's platform releases to identify high-value new features, plan sandbox regression tests, and incorporate relevant capabilities into the backlog
* Vendor & AppExchange Governance: manage third-party SaaS vendors, app package licenses, and third
- party integrations connected into the SFDC environment
* License & Capacity Planning: monitor usage of platform limits (API calls, storage limits, custom objects, license allocations) to optimize total cost of ownership (TCO) Agile Backlog & Delivery Supervision
* Epic & User Story Framing: map out high-level epics, user journeys, and technical dependencies for Salesforce developers, architects, and admins
* Sprint Execution Oversight: partner closely with SFDC Product Owners or Scrum Masters during sprint planning, backlog refinement, and acceptance validation Job

requirements:
* 7+ years Product Manager / SFDC product experience in enterprise SaaS environments
· Principal-level product thinking
* DEEP E2E SW CRM ecosystem expertise
· 5+ years hands-on with Salesforce Sales Cloud + Service Cloud + Experience Cloud and Lead-to-Cash process & capabilities
* Multi-VP stakeholder management
· comfort presenting to L3/L4 Sponsors and steering committees
* Data-driven decision making
· comfortable working with SFDC dashboards
· Tableau
· Excel forecasting
* Understanding of adjacent platforms: WXP (Subscription)
· SAP OTC
· MDM/MADO
· CPQ/IQ
· Neuron
· Contractual + Transactional Selling Nice to Have
* HP or Fortune 100 tech industry experience in CRM/SFDC product management at enterprise scale
* SAFe / Scaled Agile Product Management certification General benefits
- depends on the form of employment
* Hybrid work model combining office & remote work (2 days per week from the office)
* Attractively located office with collaboration spaces
* Onsite parking space for employees
* Referral program with financial bonus
* Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
* Access to internal Learning Platform with multiple trainings oriented for professional growth
* Team Building activities
* Charity initiatives
* Working environment promoting diversity and inclusion #J-18808-Ljbffr