Post-Delivery Experience Lead

Hace 4 días

Barcelona, Cataluña, España Delivery Hero Jornada completa
Glovo, part of the Delivery Hero group, seeks a leader to own the post-delivery experience—from initial complaint to resolution—across multiple countries. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. You will drive KPI improvements, shape processes with the central team, and roll out AI-assisted support while managing a growing post-delivery team. xqysrnh You will work with Finance, Product, and other functions to ensure root-cause analysis informs policy and tooling changes, balancing customer satisfaction with profitability.