Customer Service Representative – Spanish
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*
Location:
Lisbon, Portugal (on-site)
* Languages: Spanish (C1) + English (B2)
* Schedule: Full-time, 39 hours/week, rotating shifts
*
Salary:
€19,623.34 gross/year
* €1,000 welcome bonus
* Performance bonus: €120/month
What you'll do
* Support airline customers by phone, with a great customer experience
* Handle high call volumes
* Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
* Make good decisions in real time What we're looking for
* Fluent Spanish, C1 (spoken and written)
* English, B2 (spoken and written)
* Previous customer service experience (required)
* Proven experience handling high-volume calls
* Resilience in sensitive situations
* Strong communication, empathy, and decision-making skills
* Availability for rotating shifts Why you'll like it
* A welcome bonus from day one
* A monthly bonus you can earn through your performance
* A job in one of Europe's most attractive cities #J-18808-Ljbffr
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