Customer Service Representative with Dutch and English
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- New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. Responsibilities
* Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
* Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
* Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
* Product expertise: Develop a deep understanding of our client's products and services.
* Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
* Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. Qualifications
* Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
* Advanced English Proficiency: Excellent written and spoken English communication.
* Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
* Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
* Strong Administrative
Skills:
Meticulous attention to detail and strong administrative skills.
* Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution. Benefits
* Start Date: September/October 2025
* Hours: 25 hours/week
* Work Schedule: Monday to Friday from 9:30 am to 2:30 pm
*
Salary:
€12.692 gross per year
* Holidays: 24 working holidays (pro-rata)
* Work Model: Hybrid (6 days per month at the office)
* Training: Monday to Friday from 10:00 am to 7:00 pm
* Office
Location:
Barcelona (La Sagrera)
* Additional Perks:
* Career Growth: Ongoing training and development.
* Well-being Support: Confidential counselling and resources.
* Perks & Discounts: Exclusive offers and rewards.
* Health
Benefits:
Discounted health insurance.
* Skill Development: LinkedIn learning and certifications. xqysrnh
* Referral Program: Bring a friend and get a referral bonus. Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Customer Service
* Industries: Consumer Services
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