System Operations Specialist

Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies. The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards. Tasks include, but are not limited to:
* Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
* Access & identity monitoring
* Coordinating (but not performing) server and database patches
* Small enhancements/configuration changes to software
* Coordinating software management
* Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
* Collecting & Processing Demands from Business Users
* Performing Incident & Problem Management
* Performing Change Management
* Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
* Coordinating System Archiving
* Coordinating the onboarding of systems from functional areas to the EOC
* Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
* Communicating system transition results back to the EOC reporting team

Skills:
* Must be customer oriented
* Must be well organized and methodical
* Must have excellent communication skills both written & verbal
* Must be able to work successfully on a team
* Must have Excellent English speaking, reading & writing skills
* Other languages such as German, Japanese, Mandarin, Spanish a plus
* Must be able to present information effectively
* Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
* A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
* Working knowledge of:
* Data transformation and modelling using Snowflake and dbt
* Good to have knowledge of data integration tools (Snaplogic)
* Python and SQL (advanced)
* Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments

Experience:
* 2+ years working as System Lead or Similar
* Good Understanding of assigned application and system lead support service tasks
* Understanding and experience working with Hardware, software, networking and databases
* Proven work experience in an IT technical support or similar role
* Experience working in a regulated environment is a plus
* Experience working in a multicultural diverse environment What do

We offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.

About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group,

we offer
end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #J-18808-Ljbffr